Terms and Condition

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Email
contact.revaan@gmail.com
Phone
+91 81302 19019
Address
489, Pathak Pura
Orai Jalaun, 285001
India
Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM

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RETURN, EXCHANGE & CANCELLATION POLICY

 

1. Applicability of Policy

By using the Revaan Exchanges portal or initiating a purchase on berevaan.com, you agree to the terms of this Policy.
We may update the Policy anytime. Please review it before every purchase.

2. Exchange & Return Window

We offer exchanges and returns within 7 days from the date of delivery.

Pickup Timeline

Process Step Details
Pickup Attempts 2 attempts by our courier partner
Pickup Time Within 24–48 hours after acceptance
If pickup fails Customer must self-ship the product
Reverse Pickup Availability Depends on your pincode

3. Post-Pickup Process (Quality Check)

Once the product reaches our warehouse, it goes through a Quality Check (QC).

QC Outcomes

QC Result Action Taken
QC Approved Exchange/Return processed
QC Failed Product sent back to customer; request rejected

Delivery time for exchanged products: 7–10 working days.

4. Refund Policy

We do not offer monetary refunds.

Refunds for approved returns are issued only as:

Refund Type Validity Usage
Credit Note / Gift Card 6 months Usable on all products (online + offline)

Shipping charges are non-refundable.

5. Exchange Policy

  • If the requested size is out of stock, you can exchange it for any other product.

  • All items must be returned in the same condition as delivered.

Eligible for Exchange/Return

Reason Accepted?
Wrong size / doesn’t fit ✔️
Damaged product delivered ✔️
Defective product ✔️
Missing parts or items ✔️

Not Eligible

Condition Exchange/Return Accepted?
Product is worn/washed/used ❌
Tags removed ❌
Stains, perfume smell, tears, damage ❌
Set returned partially ❌

6. Cancellation Policy

Order Type Cancellation Allowed? Condition
COD Orders ✔️ Only if order is not dispatched
Prepaid Orders ❌ Prepaid orders cannot be cancelled

7. 30-Day Manufacturing Issue Window

If you face issues like:

  • Colour bleeding

  • Print cracking

  • Stitching issues

  • Finishing defects

You can report it within 30 days of receiving the product.

Reported Within Action
0–30 Days Pickup arranged + issue resolved
After 30 Days Not eligible

8. Mandatory Return Conditions (Strict QC)

To qualify for approval:

  • Product must be unused, unwashed, undamaged

  • Must have original tags & packaging

  • No stains, odour, deodorant smell, scratches

  • Complete items must be returned (full sets only)

  • Revaan must be satisfied that damage is not intentional

9. Customer Support

For any return, exchange or cancellation issues:

📞 +91 8130219019
📧 contact.revaan@gmail.com

Customer Support Hours:
Monday–Saturday, 11:00 AM – 7:00 PM
Queries are resolved within 24 hours.